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Caldwell Hospice Recognized for Excellent Patient Satisfaction

LENOIR, NC (December 18, 2017)…Caldwell Hospice and Palliative Care, Caldwell County’s only not-for-profit community hospice, has earned the SHP (Strategic Healthcare Programs) Best Superior Performer Award. This award recognizes the local organization’s excellent caregiver satisfaction scores as reflected in Hospice caregiver satisfaction surveys. Caldwell ranked in the top 20% of SHP’s approximately 850 clients for calendar year 2016.

SHP, a national data management company that specializes in health care, distributes, administers and collects patient survey information for Caldwell Hospice. The company measures the required surveys and compares the results with those of other hospice organizations around the country, giving the local hospice a benchmark for where its care compares to the services provided nationally. The information is then used as part of Caldwell Hospice’s ongoing quality assurance program to ensure that patients and their families are receiving the care they deserve and have come to expect over the nonprofit’s 35-year history.

The information from the survey helps Caldwell Hospice monitor its quality satisfaction with patient caregivers and also meet the conditions Medicare requires for all healthcare providers participating in the program.

The surveys are part of a national program—the Consumer Assessment of Healthcare Providers and Systems (CAHPS®)—that makes it easier for consumers, health care providers, insurers and private and public purchasers of health care to evaluate and compare health care providers and improve the quality of services provided. The CAHPS Database is the national repository for data from the CAHPS family of surveys.

Serving nearly 800 patients a year, Caldwell Hospice provides physician/nursing services, social work and bereavement care as well as a full complement of enhanced services including a non-hospice palliative care program. It operates North Carolina’s oldest patient care unit with its Kirkwood facility in Lenoir. While the majority of patients still receive most of their care at home, Caldwell Hospice also has a second patient care unit at the Jack and Shirley Robbins Center in Hudson.

To learn more about Caldwell Hospice, its services, programs or volunteer opportunities, call 828.754.0101, visit, or follow on facebook.