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Above and Beyond Recognition

LENOIR, NC (September 3, 2019) — Susan Garrison, medical records at Lenoir Healthcare Center, received Caldwell Hospice’s Above and Beyond award for the second quarter of 2019 for her exemplary work and attitude.

“Susan is constantly striving to provide excellent care within her facility, as well as fostering a magnificent relationship between Lenoir Healthcare Center and Caldwell Hospice staff,” said Caldwell Hospice medical social worker Kelly Mitchell, BSW, who made a nomination. “Susan precedes the call of duty as she is often called upon to complete tasks outside of her particular job description, yet she readily completes these tasks agreeably and with grace.”

From left to right: Caldwell Hospice clinical liaison Brittany Bonn, Above and Beyond Award recipient Lenoir Healthcare Center medical records Susan Garrison, Caldwell Hospice medical social worker Kelly Mitchell, and Caldwell Hospice nurses Kristy Brown and Morgan Mitchell.

Caldwell Hospice nurse Kristy Brown, RN, who also nominated Garrison, said “Susan is always happy to answer any question or direct staff to the person who can meet a need. She is always upbeat and greets you with a smile, even on stressful days.”

“Susan Garrison has been with Lenoir Healthcare Center for 18 years, first as receptionist and most recently in medical records,” said Mirana Lambert, Lenoir Healthcare Center’s Executive Director. “She is such an asset. Susan is always willing to help in any area—a true team player!”

When asked why she has chosen a career at Lenoir Healthcare Center, Garrison said “The people! The residents can really get to your heart, and I work with a great staff here at LHC.”

The Above and Beyond award is presented quarterly by Caldwell Hospice to recognize staff members of area healthcare or long-term-care facilities who encourage quality end-of-life care for residents/patients and their families. Caldwell Hospice staff and volunteers nominate recipients.

For over 37 years, Caldwell Hospice has provided respectful, compassionate, quality end-of-life care and services to all who need and desire them, wherever they call home, including area long-term-care facilities, private residences, hospitals, or in their two inpatient facilities. Caldwell Hospice is honored to continue long-time partnerships with community long-term-care facilities as companions for the journey in caring for their residents.